FAQ

Payments

We do not offer Cash on Delivery (COD) as a payment option. We apologize for any inconvenience this may cause. However, we do provide various secure and convenient payment methods to ensure a smooth shopping experience for our customers, including credit/debit card payments, and online banking transfers. 

It may take up to 24 hours for your order confirmation message to arrive by email or sms. If the order transaction is unsuccessful, you will receive a refund confirmation and the amount will be credited within eight business days to the original payment source.

  • Net Banking: You can directly transfer funds from your bank account to PepperHub through popular banks like State Bank of India, ICICI Bank, HDFC Bank, etc.
  • Credit/Debit Cards: PepperHub accepts all major credit and debit cards issued in India, including Visa, Mastercard, Maestro, and RuPay.
  • Unified Payments Interface (UPI): Use popular UPI apps like Google Pay, PhonePe, Paytm, etc. to make quick and secure payments directly from your bank account.
  • Wallets: Pay conveniently using popular wallets like Amazon Pay, MobiKwik, and Freecharge.

Unfortunately, you cannot change your payment method once your order has been confirmed. However, you can cancel your order and place a new one with the desired payment method.

Don't worry! In case of a failed online payment, you will receive a notification with the reason for failure. You can then retry the payment using a different method or Chat with PepperHub's customer service for assistance.

Orders & Shipping

Generally, your order will be dispatched within 7 to 10 working days after your transaction has been confirmed. Expectations may occur in case of natural calamities / pandemics. Please refer to your product description for more details.

You will receive both order confirmation mail & payment confirmation mail. In addition to that we send order confirmation message through WhatsApp also.

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your order.

Pending: Your order has been placed but product not shipped.

Processing: When the order is invoiced manually or the order is placed with an Online payment method since the money is paid during order placement.

Payment Received: Authorization has been received from the payment Gateway and your order is being processed by the seller.

Payment Pending: The seller has received your order but hasn't collected your payment yet.

Failed: Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).

Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Cancelled: This status is assigned manually in the admin due to inevitable situations and if amount paid already, it will be refunded or, for some payment gateways, when the customer does not pay within the specified time.

Refunded: Refunded by an admin – no further action required.

Complete: You have already received product.

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can see the estimated shipping cost during checkout before finalizing your purchase. PepperHub also offers free shipping for orders above a certain amount, so be sure to check our promotions!

 If you receive a damaged or incorrect item, please contact PepperHub's customer service team immediately. They will guide you through the process of returning the wrong item and receiving a replacement or refund. We do not provide return & exchange of products in pepperhub for other reasons.

Products

 Yes, many PepperHub products have customer reviews and ratings. These can be a valuable source of information about the product's quality, performance, and value.

PepperHub frequently runs promotions, sales, and discount offers on various products. You can check our social media pages and website for current offers. Follow us on social media for latest updates.

In PepperHub usually displays only in stock products in our website. Outof stock products will be automatically removed Look for terms like "In Stock," "Pre-order," or "Out of Stock" to understand the product's current availability.

Currently, Pepperhub products are available for shipping within the India. We are working on expanding our shipping options to include international destinations in the future.

You can contact PepperHub's customer service team through their website chat, email, or phone number. They can answer your questions and provide additional information about specific products.

Pepperhub offers a wide range of agricultural products especially Black Pepper plants Areca nut plants, coffee plants, tissue culture banana palnts and other products including seeds DIY kits, beekeeping products, rubber plantation accessories, gardening tools, irrigation equipment, and more.

Yes, PepperHub might offer combo products like plant bundles or gardening kits that combine various plants, pots, fertilizers, or other gardening essentials

Accounts

Creating an account on Pepperhub is easy! Simply click on the "Sign Up" or "Create Account" button on our website, and follow the prompts to enter your information, such as your name, email address, and password.

Having an account allows you to:

  • Track your orders and view order history.
  • Save your shipping and billing information for faster checkout.
  • Manage your account settings and update your information.

You can always reset your password through your mail, you will receive a reset mail with link. Click on the link to reset the password. Then go to the site and login.

ou can contact PepperHub customer service through various methods like email, live chat, or social media. Their contact information is usually available on website.

No, Pepperhub don't offers the option to sign up using your existing social media accounts. But allows login with Google. This provides a convenient and streamlined registration process.

While you can browse and shop as a guest on Pepperhub, creating an account offers several benefits, including order tracking, faster checkout, and access to your order history for easy reordering.

Customer service

You can contact PepperHub customer service in several ways:

Email: Send an email to support@pepperhub.in.

Live Chat: Use the live chat option available on the PepperHub website.

Social Media: Send a message through PepperHub's official social media pages.

We stand behind the quality of our products and want you to be completely satisfied with your purchase. We guarantees you to provide best quality products in best condition. We do not provide return & exchange of products in pepperhub.

Just clicking or selection the coupons will automatically apply the offer in amount if the conditions satisfies. 

Response times can vary depending on the chosen contact method and the volume of inquiries. However, PepperHub guaranties to respond to inquiries within 24 hours.

Absolutely! Our knowledgeable customer service representatives are here to help you with the queries related to plants even after purchase that you may need.

We welcome feedback and suggestions from our customers! You can provide feedback by emailing us at support@pepperhub.in, contacting us through our website's live chat feature, or leaving a review on our website or social media channels. Your input helps us improve our products and services to better serve you.

Sell Registration

Sell on Pepperhub is a program that enables you to list and sell your farming related products on Pepperhub

Selling on Pepperhub.in is easy. First, you list the products that you want to sell on Pepperhub’s marketplace. The customer sees your product and makes a purchase. You will receive a notification to ship the product. You deliver the product to the customer and confirm shipment Pepperhub will deposit the funds into your bank account after deducting our fees.

You don't need a website to start selling on Pepperhub marketplace. Once you complete registration, you will have access to our platform using which you can list your products for sale on Pepperhub.

We charge you when you get an order. Listing on Pepperhub is free.

Yes. Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see. In other marketplaces, we have observed that customers are more likely to purchase products from sellers with higher ratings. Your feedback rating is a key metric used by Pepperhub to measure your performance.